Delivery & Shipping

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation.

You will receive another notification when your order has been shipped.

Any potential delays in order processing due to high volume or delivery service issues will be communicated to you via the email address provided while placing the order.

Shipping Rates

Shipping  and delivery charges will be calculated and displayed at the time of checkout based on your order details.

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@genbasale.com with your name and order number, and we will look into it for you.